Manager Governance, Risk & Control – Business Banking

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To lead and coordinate loan origination, monitoring and act as First Line of Defense risk management across BB, ensuring effective identification, assessment, origination and portfolio monitoring, control and governance of all risks, in line with the Bank’s risk appetite and regulatory expectations.

Job Description

Accountability: Operational Risk & Control Management (25%)

• Maintain a robust control environment, ensuring Management Control Assessment (MCA) outcomes meet defined standards.
• Lead the Risk & Control Self-Assessment (RCSA) process, ensuring accurate identification and assessment of risks and controls.
• Ensure operational risk events are identified, logged, investigated, and remediated, with clear root cause analysis.
• Monitor Key Risk Indicators (KRIs) and control performance, escalating emerging risks and control weaknesses.
• Drive end-to-end control ownership aligned to key business processes (e.g., client onboarding, deal lifecycle, payments, custody investor services).
• Lead the 1st Line Assurance Program, including control testing, thematic reviews, and deep dives into high-risk areas.
• Ensure timely closure of control gaps and remediation actions.
• Promote automation and digitization of controls to enhance efficiency and reduce risk.
• Ensure effective business continuity planning and participation in crisis simulations.

Accountability: Leadership, Culture & Capability (20%)

• Build and lead a high-performing Risk & Governance team with strong analytical, control, and governance capabilities.
• Drive a culture of risk ownership, accountability, integrity, and continuous improvement across Business.
• Provide ongoing coaching, mentorship, and development for team members and broader business stakeholders.
• Act as a trusted advisor to business heads, influencing decision-making through risk insights.
• Identify and develop future risk leaders, ensuring succession planning and capability building.

Accountability: Risk Ownership & Governance (20%)

• Own and coordinate the first-line management of non-financial risks (operational, compliance, conduct, financial crime, regulatory, strategic, sustainability, reputational, etc).
• Lead the Business Risk & Control Committee and other governance forums, ensuring effective oversight and decision-making.
• Ensure alignment with the Bank’s Risk Appetite Framework, translating appetite into measurable thresholds and proactively managing breaches.
• Maintain an accurate and complete risk register, process inventory, and control library.
• Provide effective 1LOD challenge and oversight for new products, initiatives, and market entries (e.g., NAPA).
• Serve as the primary interface with Second Line of Defense (Risk, Compliance, Financial Crime) and ensure effective collaboration.

Accountability: - Financial Crime Risk Oversight (15%)

• Oversee the effectiveness of KYC, CDD, ODD and EDD processes, ensuring compliance with internal policies and regulatory standards.
• Ensure robust governance over client onboarding, risk classification, and periodic reviews, including correspondent banking relationships.
• Monitor and challenge the handling of alerts, sanctions hits, and unusual activity, ensuring timely and appropriate escalation.
• Ensure suspicious activity reporting is accurate, complete, and timely.
• Provide oversight of financial crime controls, identifying gaps and driving improvements.
• Support investigations and regulatory inquiries through timely provision of information and insights.

Accountability: Compliance & Conduct Management (10%)

• Ensure business adherence to all regulatory and compliance requirements in daily operations.
• Maintain effective controls across key areas, including:
  • AML/KYC and onboarding
  • Conduct and client suitability
  • Market and trading conduct
  • Conflicts of interest
  • Regulatory reporting and disclosures
• Ensure timely completion of training, certifications, and conduct attestations.
• Ensure effective escalation and resolution of conduct issues, complaints, and breaches.
• Maintain strong first-line readiness for regulatory inspections and audits

Accountability: Assurance, Audit & Issue Management (5%)

• Coordinate and manage first-line engagement with internal and external audit functions.
• Ensure high-quality, timely responses to audit findings and regulatory reviews.
• Track and govern the end-to-end issue management lifecycle, ensuring sustainable remediation.
• Provide effective challenge to ensure root causes are addressed, not just symptoms.