Wardhostess - Johannesburg (HC)

Business Unit / Division: Fedics

Job Type Classification: Full Time

Location - Town / City: Johannesburg

About Us

Fedics in search for a Wardhostess who works individually on patient wards. The hostess will serve breakfast, lunch, supper and snacks in a very busy, fast paced environment. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Ensure patients have access to fresh ice water at all times.
• Maintain beverage stations and ensure tea/coffee urns are filled, operational, and available throughout service periods.
• Serve patients tea, coffee, beverages, snacks, and meals in a professional, courteous, and timely manner.
• Assist patients with menu selection and ensure menu cards are completed accurately according to patient preferences and dietary requirements.
• Submit completed menu cards to the kitchen within the required timeframes.
• Maintain and update patient diet lists before each meal service.
• Communicate all diet changes, special requests, and dietary restrictions to the kitchen promptly and accurately.
• Transport food trolleys safely and efficiently between the kitchen and wards, ensuring meals are delivered on time.
• Verify that meal trays are complete, accurate, and meet the required quality standards before delivery to patients.
• Serve meals in accordance with hospital procedures and provide excellent patient service at all times.
• Collect trays promptly after meals and ensure ward areas remain clean, tidy, and free from used meal service items.
• Maintain strict control of crockery, cutlery, and serving equipment, ensuring all items are accounted for and stored securely.
• Wash, sanitise, and handle cutlery and service equipment in accordance with food safety and hygiene standards.
• Ensure cutlery is presented appropriately and in line with hospital and Tsebo service standards.
• Maintain a clean, organised, and hygienic ward kitchen and service area at all times.
• Adhere to all food safety, health and safety, infection control, and hygiene procedures.
• Wear the prescribed uniform and personal protective equipment (PPE) correctly and maintain a professional appearance at all times.
• Provide exceptional patient-focused service that promotes comfort, dignity, and a positive dining experience.
• Support special service requirements for private patients in accordance with client and hospital service level agreements.
• Report service, stock, equipment, hygiene, or patient care concerns to the relevant supervisor immediately.
• Comply with all Tsebo Catering policies, procedures, quality standards, and client requirements.-

Skills and Competencies

• Excellent customer service and patient-care orientation.
• Good verbal and written communication skills.
• Ability to work effectively in a fast-paced and pressurised environment.
• Sound knowledge of food safety, hygiene, infection control, and quality standards.
• Ability to follow instructions, policies, and standard operating procedures accurately.
• Strong attention to detail and commitment to service quality.
• Well-presented, professional, and customer-focused.
• Ability to work independently and as part of a team.
• Reliable, responsible, and able to manage tasks with minimal supervision.
• Good organisational and time-management skills.
• Flexible and willing to work shifts, weekends, and public holidays as required.
• Physically fit and able to stand, walk, lift, and transport meal trolleys throughout the shift.

Qualifications

• Matric
• Previous experience in a hospital environment would be be Advantageous.