Senior Manager - Commercial Excellence and Program Office.Enterprise Business Unit MANCO

MTN is executing and evolving beyond its Ambition 2025 strategy, with Group Enterprise Business positioned as a critical growth engine across 17+ African and Middle Eastern markets. The SM: Commercial Excellence & Programme Office must operate in the following strategic context:

•    MTN's post-Ambition strategy demands accelerated enterprise revenue growth, disciplined commercial governance, and the ability to deploy and track strategic initiatives across geographically and commercially diverse Opcos.
•    MTN's strategic pivot from pure connectivity to integrated ICT and digital services, spanning cloud, cybersecurity, IoT, fintech, and managed services, requires a fundamentally new commercial discipline and programme execution capability to ensure revenue diversification and margin growth.
•    Africa's digital transformation is accelerating, with enterprise clients across all sectors demanding integrated technology partnerships rather than commodity connectivity. MTN Group Enterprise must position itself as the trusted digital transformation partner of choice across the continent.
•    The enterprise revenue growth imperative requires disciplined commercial governance, structured performance management, and clear strategic alignment between Group and Opco commercial teams to ensure consistent execution of revenue targets.
•    Ownership of the Group EBU Annual Planning Cycle, from strategy translation through target-setting, KPI cascade, and budget alignment, is a critical responsibility of this role, ensuring coherence and accountability across all markets.
•    Increasing competitive intensity from global hyperscalers, regional ICT challengers, and niche digital players demands continuous commercial benchmarking, rapid best-practice adoption, and capability maturity acceleration across Opcos.
•    The geographic complexity of MTN's footprint, spanning diverse regulatory, economic, and competitive environments, demands a robust programme management and governance capability to ensure consistent and impactful execution of Group strategic priorities.
•    Achievement of top-quartile operating efficiency requires structured resource optimisation, investment governance, and strategic programme portfolio management to maximise business impact and shareholder value.

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. Our values dubbed, LIVE Y’ello, are the cornerstone of our culture:

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
 

Education:

• Minimum 4-year Academic Degree in Business, Commerce, Finance, Engineering, Telecommunications, Strategy, or related field.
• Post-graduate qualification (MBA / Masters) is strongly preferred.
• PMP, Prince2, Agile, MSP, or equivalent programme management certification is advantageous.

Experience:

• 10–15 years' experience in Strategy, Commercial Management, Programme Management, Business Transformation, Consulting, or Telecommunications.
• Minimum 5 years in a senior leadership role with accountability for cross-functional or multi-country programmes.
• Demonstrated experience managing large-scale strategic programmes across multiple countries and diverse regulatory environments.
• Proven track record in performance management, KPI governance, budgeting, and commercial operations.
• Experience engaging Executive Committees and Board-level stakeholders, with the ability to influence without formal authority.
• Strong financial, commercial, and strategic planning capability with a demonstrated ability to translate strategy into execution.
• Telecommunications, ICT, Technology, or Management Consulting industry experience preferred.

The SM: Commercial Excellence & Programme Office will be accountable to achieve the following objectives:

Commercial Excellence Leadership

• Lead the Commercial Excellence function across MTN Enterprise Business, establishing it as a centre of rigour and strategic insight.
• Establish and institutionalise commercial governance frameworks, standards, and disciplines across all Opcos.
• Drive monthly, quarterly, and annual commercial performance reviews with Opcos and Group leadership, identifying opportunities for revenue acceleration and profitability improvement.
• Analyse commercial performance data and develop executive-level reports, dashboards, and strategic insights for Group Exco and Opco leadership.
• Lead commercial benchmarking initiatives and drive adoption of best practices across markets.
• Drive enterprise-wide sales excellence, customer value management, and commercial effectiveness initiatives.
• Develop and maintain Revenue Acceleration Plans and Commercial Opportunity Assessments.

KPI Governance & Performance Management

• Design, implement, and manage the Enterprise KPI Framework across Group and Opcos, defining strategic, financial, operational, and commercial performance metrics.
• Establish performance tracking mechanisms, governance processes, and reporting methodologies consistent across all markets.
• Drive KPI alignment between Group strategy and Opco execution plans, ensuring targets are cascaded effectively and understood at all levels.
• Monitor performance against targets, drive corrective actions where required, and lead target-setting and performance scorecard processes.
• Ensure consistency of reporting methodologies and performance measurement standards, enabling meaningful cross-Opco comparison and benchmarking.
• Develop and maintain Executive Dashboards and Performance Tracking Reports for Group and Board governance forums.

Programme Office Management

• Lead the Enterprise Programme Management Office (PMO), establishing programme governance frameworks, methodologies, and delivery standards.
• Manage the delivery of strategic programmes across Group and Opcos, monitoring milestones, dependencies, risks, issues, and benefits realisation.
• Ensure strategic initiatives are delivered within agreed scope, timeline, budget, and expected outcome parameters.
• Drive cross-functional programme coordination and stakeholder alignment across Group, Opcos, and external partners.
• Develop programme reporting for Executive and Board governance forums, including Programme Portfolio Dashboards and Steering Committee Reports.
• Maintain a Strategic Initiative Tracker, ensuring full visibility of programme status across the enterprise portfolio.

Strategic Projects & Transformation

• Lead end-to-end delivery of strategic transformation initiatives supporting Enterprise growth ambitions, from concept through execution.
• Coordinate cross-functional teams and external partners in the delivery of complex, multi-market transformation projects.
• Drive implementation of business transformation and organisational effectiveness initiatives aligned to Group strategic priorities.
• Develop Transformation Roadmaps, Business Cases, and Benefits Tracking Reports to ensure transparency and accountability in strategic project delivery.
• Support development of Enterprise growth strategies, identifying emerging opportunities and translating them into executable strategic plans.

Maturity Index (MI) Management

• Lead the development and implementation of the Enterprise Maturity Index (MI) framework, conducting structured capability assessments across all Opcos.
• Identify capability gaps, improvement opportunities, and develop Maturity Improvement Plans aligned to strategic objectives.
• Monitor Opco progress against maturity targets, facilitate governance forums and capability reviews, and report on improvement trajectory.
• Maintain Capability Scorecards and Improvement Roadmaps to track and communicate maturity progression across markets.
• Use MI findings to inform commercial excellence interventions, targeted support deployment, and strategic resource allocation.

Accelerate Programme Leadership

• Lead execution and governance of Accelerate programmes across Opcos, driving identification, prioritisation, and implementation of high-impact growth initiatives.
• Monitor Accelerate programme performance, value realisation, and alignment between initiatives and enterprise growth objectives.
• Facilitate executive governance sessions and programme performance reviews, ensuring accountability and transparency across initiative owners.
• Coordinate initiative owners, track implementation progress, and maintain Growth Acceleration Roadmaps and Value Realisation Reports.
• Ensure the Accelerate Governance Framework remains current, fit-for-purpose, and aligned with evolving Group strategic priorities.

Strategic Planning & Annual Planning Cycle Ownership

• Own and drive the Group EBU Annual Planning Cycle end-to-end, from strategy translation through target-setting, KPI cascade, budget alignment, and Opco accountability frameworks.
• Support the development and execution of Enterprise strategic plans, ensuring alignment between Group strategy and Opco execution.
• Coordinate annual planning, budgeting, and forecasting cycles across Group and Opcos, driving consistency, rigour, and timely delivery.
• Facilitate strategic planning workshops and business reviews, driving engagement and alignment at Opco and Group leadership level.
• Track strategic initiative execution and achievement of business objectives, reporting progress through Strategy Execution Reports and Business Performance Reviews.
• Develop and maintain Strategic Alignment Frameworks to ensure coherent translation of Group priorities into Opco-level plans.

Budget Management & Financial Governance

• Coordinate Enterprise budget planning processes across Group and Opcos, consolidating budgets and forecasts for Executive review and approval.
• Monitor budget utilisation and expenditure performance, tracking investment cases and strategic initiative funding against approved plans.
• Support business case development and financial modelling for strategic initiatives and investment decisions.
• Ensure alignment between strategic priorities and budget allocation, producing Budget Consolidation Reports and Financial Performance Dashboards.
• Develop Cost Optimisation Recommendations and Investment Business Cases to support Executive and Board-level financial governance.

Resource Augmentation & Optimisation

• Lead workforce planning and resource optimisation initiatives, ensuring optimal allocation of resources across programmes and strategic initiatives.
• Manage external consulting, contractor, and specialist resource engagements, including governance of strategic partnerships supporting programme delivery.
• Monitor resource utilisation and capacity planning, identifying capability gaps and supporting talent augmentation strategies.
• Produce Resource Capacity Plans, Utilisation Reports, and Resource Optimisation Recommendations to ensure efficient deployment of human and financial capital