Senior Credit Operations Supervisor - Collections Pretoria

Business Area: Credit Service

Workplace Type: On-site

Location - Town / City: Pretoria

We are seeking a dedicated and dynamic Senior Supervisor to join our team. This role is ideal for individuals who demonstrate strong leadership qualities and a proven ability to drive performance and operational efficiency. The Senior Supervisor will work closely with the management team to ensure the smooth functioning of daily operations, while also providing mentoring and guidance to supervisors and staff.

Key Responsibilities:

• Leadership & Supervision: o Supervise a team of employees, both Supervisors and Agents ensuring performance standards are met and exceeded. o Provide mentorship and guidance to other supervisors and staff, fostering professional development and growth. o Lead by example in maintaining a high level of productivity, efficiency, and workplace morale.
• Operational Support: o Assist management in developing and implementing strategies to improve workflow and operational performance. o Coordinate with other departments to ensure operational goals and deadlines are met. o Identify and resolve operational challenges, offering solutions to enhance processes and performance.
• Training & Development: o Support the development and execution of training programs for staff to improve skill sets and job performance. o Identify training gaps and recommend initiatives to bridge those gaps.
• Performance Monitoring & Reporting: o Track and analyze key performance metrics to ensure consistent achievement of operational goals. o Provide regular reports on team performance, operational efficiency, and any challenges faced.
• Collaboration with Management: o Collaborate with management to identify growth opportunities and contribute to the company’s strategic initiatives. o Assist with decision-making on staffing, budgeting, and resource allocation.
• Continuous Improvement: o Promote a culture of continuous improvement by encouraging feedback and innovation within the team. o Assist with the implementation of process improvements, focusing on increasing efficiency and reducing costs.

Qualifications and Experience:

• Experience: o At least 5 years of experience in a supervisory or leadership role, with a proven track record of managing large teams. o Experience working in Call Centers is preferred, with a strong understanding of industry-specific operations and challenges. o Proficient in managing performance in a Collections environment

Competencies:

• Skills & Abilities: o Exceptional leadership, communication, and interpersonal skills. o Strong problem-solving abilities and a results-driven approach to work. o Ability to manage multiple tasks and priorities effectively. o Ability to foster a positive and collaborative work environment. o Drive Collections targets o Work in high pressurized environment