People Delivery Specialist (Technology)

About the role:
Join Shoprite as a People Delivery Specialist (Technology) in Cape Town, where your expertise in HRIS management, SAP systems, and data analysis will drive the effective delivery of HR programs and employee relations within a leading retail environment. This mid-level role demands over two years' experience in HR business partnering support and a diploma in Human Resources or a related field, focusing on advancing performance management, talent development, and employee engagement with accuracy and compliance. Thrive in a dynamic organisation known for innovation and development by contributing to critical HR initiatives and fostering strong business partnerships through meticulous HR process support and insightful data-driven decision-making, enhancing service delivery and stakeholder communication at every level.

What you'll do:
Coordinate and execute HR programmes and initiatives, including performance management, employee engagement surveys, talent development, annual salary reviews, and incentive schemes. Collaborate effectively with business stakeholders to deliver tailored HR services that support diverse business portfolios and objectives. Prepare, analyse, and validate HR reports on metrics such as headcount, turnover, and training, ensuring accuracy within HRIS and related databases. Provide first-line support for employee relations enquiries, offering clear guidance on policies and procedures and escalating complex matters as necessary. Support key HR processes including recruitment, onboarding, employment status changes, and the preparation of offer letters to ensure seamless service delivery. Maintain accurate, confidential employee records in HRIS, including personal data, performance evaluations, and training documentation, ensuring proper organisation and compliance. Assist in the development and dissemination of HR communications, ensuring information is clear, timely, and accessible to employees across the organisation. Provide administrative and operational support to People Business Partners, facilitating their ability to focus on strategic HR interventions. Utilise HR systems such as SAP and HRIS effectively, troubleshooting issues and delivering user support to optimise processes and data accuracy. Ensure adherence to HR compliance, governance, and ethical standards, maintaining up-to-date knowledge of best practices and employment legislation.

What you bring:
Diploma in Human Resources, Business Administration, or a related field (mandatory). At least 2 years' experience in HR Business Partnering or a similar function, with a thorough understanding of HR policies, frameworks, and service delivery. Comprehensive knowledge of employment legislation, HR best practices, and compliance requirements. Experience with SAP and familiarity with HRIS or other HR data management systems is preferred. Proven ability to analyse HR data and generate accurate reports whilst maintaining data integrity. Excellent verbal and written communication skills, with the capacity to adapt messaging for diverse organisational audiences. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant HR software applications. Exceptional attention to detail, ensuring precision in documentation, data input, and management of HR records. Ability to manage sensitive information confidentially and adhere to ethical standards within HR operations. Demonstrated capability to collaborate across teams and provide proactive, operational support in HR processes.