Patient Liaison Officer - Johannesburg - Healthwise

Business Unit / Division:

Fedics

Job Type Classification:

Full Time

Location - Town / City:

Johannesburg

About Us:

We are looking for a Patient Liaison Officer to support our hospital catering team by engaging with patients, capturing meal preferences, managing diet requirements, and ensuring a positive patient experience. This role provides a vital communication link between patients, nursing staff, and the catering team to support safe, accurate, and patient-centred meal service. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

• To ensure that guests are greeted courteously.
• To be readily available at all times to deal with problems or complaints.
• To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
• To ensure effective liaison between front of house and back of house departments.
• To ensure effective and speedy service.
• To ensure that enquiries, messages, are dealt with courteously and efficiently.
• To ensure that all Front of House areas are clean and tidy at all times.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
• To monitor trends within the industry and make suggestions how these could be implemented.
• Visit patients daily to record meal choices, diet needs, allergies, and cultural or religious preferences.
• Capture and communicate patient meal orders accurately and on time to the catering team.
• Confirm special diet instructions with nursing staff to ensure clinical compliance.
• Check patient trays for accuracy and presentation before delivery.
• Record patient feedback and report trends to the Catering Manager.

Skills and Competencies:

• Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations Ability to engage with patients professionally and respectfully.
• Understanding of hospital diets (advantageous; training provided).
• Good attention to detail and accuracy in capturing meal information.
• Customer service mindset and ability to handle patient queries professionally.
• Basic administrative and record-keeping ability.

Qualifications:

• Grade 12 / NQF Level 4.
• 1–2 years’ experience in a hospital, healthcare, catering, or patient-facing role (advantageous).
• Experience in hospitality, customer service, or food service.
• Knowledge of hygiene and infection-control standards is beneficial.