Maintenance Supervisor

Maintenance Supervisor

The Maintenance Supervisor is responsible for planning, coordinating, supervising, and monitoring all building, utilities, and infrastructure maintenance activities within the hospital to ensure a safe, reliable, and compliant healthcare environment. The role ensures preventive and corrective maintenance of hospital facilities, utilities, and engineering systems while supporting uninterrupted clinical services and compliance with statutory, safety, and accreditation requirements.

Responsibilities and Accountabilities

• Maintenance Operations – Plan, assign, supervise, and evaluate daily maintenance activities, ensure timely completion of preventive and corrective maintenance work, monitor maintenance requests and ensure agreed response times are achieved, coordinate emergency maintenance activities to minimize service interruptions, and conduct routine inspections of hospital buildings and infrastructure.
• Utilities Management – Oversee maintenance and performance of: electrical distribution systems, backup generators and solar systems, UPS systems, water supply systems, boreholes, water treatment systems, hot water systems and boilers, medical air compressors, vacuum systems, medical gas infrastructure, HVAC systems, ventilation systems, fire detection and suppression systems, lifts and elevators, sewage and drainage systems, and any other maintenance system.
• Preventive Maintenance – Develop and implement preventive maintenance schedules, ensure maintenance activities are completed according to established plans, maintain maintenance records and history, identify recurring failures and implement corrective actions, and recommend equipment replacement based on lifecycle assessments.
• Staff Supervision – Supervise maintenance technicians and artisans, allocate work based on priorities and staff competencies, conduct toolbox meetings, monitor productivity and quality of work, identify training needs and mentor junior staff, and participate in recruitment and performance appraisals.
• Contractor Management – Coordinate outsourced maintenance services, verify quality of contractor work, ensure contractors comply with hospital safety policies, review contractor service reports, and verify completed work before certification for payment.
• Safety and Compliance – Ensure compliance with: Occupational Safety and Health Act (OSHA), fire safety regulations, environmental regulations, energy management requirements, Infection Prevention and Control (IPC) requirements, hospital engineering policies, and JCIA facility management standards. Participate in safety inspections, risk assessments, emergency preparedness activities, and incident investigations.
• Project Support – Support renovation and infrastructure projects, monitor contractor progress, participate in in-house project planning meetings, ensure engineering standards are maintained during projects, and participate in commissioning and handover of completed works.
• Inventory and Asset Management – Monitor maintenance tools and equipment, manage spare parts inventory, recommend procurement of maintenance materials, monitor stock levels and prevent shortages, and ensure proper storage of maintenance materials.
• Documentation – Maintain accurate records including: preventive maintenance schedules, work orders, maintenance logs, utility consumption records, contractor reports, inspection reports, incident reports, equipment history, and compliance records.
• Budget Support – Assist in preparing annual maintenance budgets, monitor expenditure against approved budgets, recommend cost-saving initiatives, and identify opportunities for energy efficiency and resource optimization.

Key Performance Indicators

• Preventive Maintenance Compliance (%)
• Corrective Maintenance Response Time
• Work Order Completion Rate
• Equipment/Utility Downtime
• Utility System Availability
• Customer Satisfaction with Maintenance Services
• Number of Repeat Maintenance Requests
• Energy Consumption Trends
• Compliance Audit Scores
• Safety Incident Rate
• Contractor Performance
• Budget Adherence

Minimum Qualifications, Regulatory & Legal Requirements

• Diploma or Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related engineering discipline.
• Minimum of 6 years’ experience in maintenance operations.
• At least 3 years in a supervisory role.
• Experience in a hospital or healthcare environment is highly desirable.
• Experience managing contractors and multidisciplinary maintenance teams.

Continuous Professional Development

Membership in relevant professional bodies is an added advantage.

Competencies and Attributes

• Good communication skills
• Problem solving
• Proper time management
• Physical stamina
• Ability to work under pressure
• Planning and organizing skills
• Team player

Work Environment

The job holder will primarily work from his/her office but will be required to occasionally make rounds inspecting systems and supervise repairs and installations in person.