Business Intelligence Associate

<p><strong>DUTIES &amp; RESPONSIBILITIES</strong></p><div style="font-family: &quot;Segoe UI&quot;; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;"><ul><li class="ortl-align-justify"><p style="text-align: justify;">Analyse large and complex datasets relating to operational workflows, branch performance, customer journeys, transaction processes and back-office efficiencies.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Identify operational trends, bottlenecks and opportunities for automation and process improvement.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Provide actionable recommendations to improve productivity, reduce costs and enhance customer service.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Develop and maintain dashboards and reports using business intelligence tools such as Power BI, Tableau or Qlik for real-time monitoring of operational KPIs.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Create clear and insightful data visualisations for executive and operational stakeholders.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Continuously improve reporting frameworks in line with evolving business requirements.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Collaborate with Retail, Commercial, Technology, Operations and Risk teams to understand business requirements and address operational challenges.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Translate business requirements into analytical solutions that connect data, technology and business strategy.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Support strategic initiatives aimed at strengthening operational resilience and competitiveness.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Promote data quality, consistency, security and integrity across operational analytics activities.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Work with Data Governance, Information Technology and Compliance teams to ensure operational data complies with regulatory and internal standards.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Support the development and implementation of data governance policies and best practices.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Lead process improvement initiatives aimed at enhancing efficiency and minimising operational risk.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Monitor emerging technologies, analytical methodologies and banking industry trends and recommend appropriate tools and approaches.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Provide guidance and mentorship to junior business intelligence analysts and associates.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Promote data literacy, analytical thinking and continuous learning across operational teams.</p></li></ul><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;"><strong>JOB REQUIREMENTS</strong></p><p style="text-align: justify;"><strong>Technical Proficiency</strong>: Skilled in SQL, Python, R, and BI tools such as Power BI, Tableau, or QlikView.</p><p style="text-align: justify;"><strong>Education</strong>: Bachelor’s or master’s degree in Business Analytics, Data Science, Computer Science, Statistics, Finance, or a related field.</p><p style="text-align: justify;"><strong>Experience</strong>:</p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;">At least 5 years of relevant experience in business intelligence, analytics, or operational consulting, ideally in banking or financial services.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Proven record of delivering operational insights and improving processes in large organizations.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Practical experience with data extraction, modeling, and visualization tools.</p></li><li class="ortl-align-justify"><p style="text-align: justify;">Background working in or with African banking institutions is highly preferred.</p></li></ul><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">Location: Lagos</p></div>