Business Associate-Jigjiga

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

THE JOB OPPORTUNITY & RESPONSIBILITIES

Current responsibilities include:

Client Sourcing

• Outreaching and mobilization for new client attraction to the program
• Serve as the lead through the enrolment process program entrepreneurs
• Deploy innovative ways of spreading the word of BDS opportunity for potential clients
• Directly recruit eligible clients on the ground and ensure client target are achieved in assigned locations
• Onboarding sourced clients in well professional manner
• Act as the primary point of contact for clients, ensuring timely and professional responses to client inquiries

Business Training

• Mobilize and follow up on entrepreneurs to ensure high attendance;
• Invite clients via telephone call to attend training sessions and consultations
• Play facilitator role in training delivery for all incoming refugee and host entrepreneurs in the Business Growth Department
• update the online training reports;
• Coordinate with the Training team for smooth logistics;
• Participate in capacity-building workshops and trainings

Business Advisory

• Manage entrepreneur relationships and provide a single point of contact for assigned entrepreneurs; build rapport
• Manage the expectation, schedule and delivery of services throughout entrepreneur engagements;
• Regularly track and report on progress of entrepreneur's business growth;
• Advise on generating financial statements, forecasts, and profitability analyses for entrepreneurs
• Advise on developing and implementing accurate financial reports and booking systems for entrepreneurs;
• Provide expert advice; help entrepreneurs to navigate challenges and make sound business decisions
• Conduct assessments of entrepreneur businesses to understand business needs, challenges, and opportunities;
• Conduct research on the industry, competitors, and customers;

Market linkage and Investment engagements

• Conduct business assessments to identify entrepreneurs' needs and market opportunities
• Develop business strategies, comprehensive business and investment plans for entrepreneurs
• Assist entrepreneurs with implementation of business plan recommendations;
• Advise entrepreneurs on financing and investment opportunities/challenges
• Advise entrepreneurs on market opportunities/challenges;

M&E

• Using technology based tools collects, records and keeps entrepreneurs business information for informed decision making and evidence based service delivery
• Ensure quality data management
• General maintenance of entrepreneur files, reports and coordination with colleagues.
• Participation in on-going entrepreneur tracking and implementing Inkomoko’s impact evaluation programs every quarter/year
• Address MEL queries promptly and ensure timely follow-up to resolve any issues
• Accurately record client details, including personal and business information and all relevant informations, into the Kobo system during client recruitment
• Ensure data consistency and accuracy in all records during recruitment, training and consultation sessions.

General collaboration

• Work closely with the Senior Business Development Advisor to organize activities such as training logistics and delivery, refresher training, one on one consulting, focus group consulting, etc.…
• Collaborates and coordinates with different departments in the organization for impact
• Contribute to staff meetings, annual retreats, monthly entrepreneur Services meetings.
• Participate in the development of Inkomoko goals, strategies, and planning
• Represent Inkomoko in the local business community and at conferences or other events as needed
• Keep up to date on latest business and industry trends in Ethiopia and across Africa
• Collaborate with admin and submit weekly log sheets to the Location Administration Department every week;
• In collaboration with admin, use the available transportation wisely and only when necessary to minimize operational expenses;