Business Analyst: Commercial

Company

RCL Foods

Functions

Commercial

Job Type Classification

Permanent

Location - Town / City

Pretoria West

Job Description

At RCL FOODS, we are driven by a purpose that goes beyond business. Our commitment to "We grow what matters" reflects our dedication to nourishing lives, communities, and the future. We are seeking an analytical individual with a background in BI/Business Analysis and a strong interest in ERP (SAP/SYSPRO) and reporting systems to join our Commercial team as a Business Analyst . This position is based in Pretoria West (office-based) and reports to the Commercial Manager (Project, Business Processes and Analytics) The purpose of the role is to act as a business support advisor for the SAP/SYSPRO ERP and reporting environment within the Baking Business Unit. The successful candidate will partner with the business and stakeholders to identify opportunities, design and define application and reporting solutions, and drive improvements in processes, data structures, and system functionality. The role also supports implementation through structured project methodologies to meet commercial and operational requirements.

Minimum Requirements

• Bachelor’s degree in Commerce, Information Technology, Industrial Engineering, Business Analytics, or a related field.
• Proven experience (3+ years) as a Business Analyst in a corporate/commercial environment.
• Demonstrated experience in implementing process improvements and digital transformation projects.
• Proven experience working with ERP systems (SAP/SYSPRO preferred) and integrated business systems.
• Strong analytical capability with experience in extracting, consolidating, and interpreting data across multiple systems.
• Proficiency in using business analysis tools and methodologies.
• Proficiency in Microsoft Power BI (or similar BI/visualisation tools) and SQL.
• Demonstrated experience in building reports, and presentations that translate data into actionable insights.
• Proven track record in facilitating cross-departmental projects and business process improvement.
• Proven ability to develop business cases, including quantifying benefits, costs, and risks.
• Strong understanding of data structures, master data management, and data quality assurance practices.
• Strong stakeholder engagement, communication, and presentation skills.
• Knowledge of the FMCG industry will be highly advantageous.

Duties & Responsibilities

• Provide support to end users in resolving ERP-related issues within the Baking Business Unit, with a focus on commercial processes.
• Assist users in accessing, interpreting, and utilising ERP reports, data, and underlying table structures to support informed decision-making.
• Clearly define business and system issues, collaborating with IT teams and external consultants to deliver effective solutions.
• Support and drive project delivery by coordinating activities across stakeholders, ensuring alignment to business requirements.
• Monitor project progress to ensure delivery within scope, budget, and timelines.
• Communicate project progress, risks, and mitigation plans clearly and proactively.
• Extract, consolidate, and analyse data from multiple systems and data structures (including SAP/SYSPRO and BI platforms) to generate actionable insights.
• Translate complex data into meaningful trends, performance drivers, and commercial insights.
• Provide data-driven recommendations to improve profitability, revenue growth, cost efficiencies, and overall commercial performance.
• Perform Master Data quality assurance across multiple systems, ensuring consistency, accuracy, and integrity of key financial and commercial data.
• Document and communicate system processes and enhancements in line with business standards.
• Partner with the Learning team to facilitate training on new and existing system capabilities.
• Conduct user acceptance testing (UAT) in collaboration with IT and business stakeholders.
• Develop and maintain user manuals, SOPs, and process documentation.
• Evaluate user adoption and capability post-training to identify and address gaps.
• Ensure ongoing governance and quality assurance of master data across systems, resolving discrepancies and maintaining data standards.
• Identify system and process improvement opportunities in collaboration with Commercial, Finance, Operations and IT stakeholders.
• Quantify benefits, efficiencies, and cost savings, and develop business cases.
• Present findings, insights, and recommendations to support informed decision-making.
• Act as a key liaison between Business and IT to deliver system enhancements and reporting solutions.
• Gather, analyse, and document business requirements, translating them into functional specifications.
• Drive process optimisation initiatives enabled by system and data capabilities.
• Ensure governance through scope definition, documentation, testing, and change control processes.
• Collaborate with development teams to deliver data-driven solutions, including Power BI dashboards and reporting tools.
• Support post-implementation adoption and ensure realised business value.
• Take ownership of deliverables, demonstrating strong planning, prioritisation, and accountability.
• Maintain high standards of quality, accuracy, and productivity.
• Collaborate effectively within the team, contributing to shared goals and continuous improvement.
• Drive personal and team development through active participation in training and performance processes.
• Excellent stakeholder engagement and facilitation skills.
• Strong problem-solving and analytical thinking.
• Effective communication and presentation skills.
• Ability to work in fast-paced, high-pressure environments.